Thought I might take a minute and relay a recent fantastic client meeting. (All my clients are fantastic of course, but sometimes our interactions are so great…I have to share!).
In a recent conversation with my client (A CEO of a small company), we chatted about business fundamentals. Sure I discussed all the recent advances in organizational learning, knowledge management, business intelligence (us and them stuff)…but we were left without a connection to the heart of his problem.
He told me, “Look – I have to make important decisions. I need the right information to make the best decisions for MY clients”. He continued, “I am overwhelmed with the BS of day-to-day, drive-by actions and reports…NONE of which tell me what I want to know.”
“I have decisions I have to make TODAY and I don’t have time to study this to death.”
Ok – put away all the fancy consulting speak. Out came the markers and paper…..I listened intently and captured his thoughts. He didn’t know all the jargon of the knowledge/intelligence industry. My client was quick to point that the latest “terms” were unimportant. We could agree that it WAS important that he have processes and policies in place to enable his business to know how to find, assess, use and store RELEVANT information.
He wanted a way to know that his team was getting the very best information. He further acknowledged that his team (located in multiple geographic areas) had to be able to collaborate in open and closed media to advance their own knowledge. At the end of the meeting, he said yes to installing a new approach to research, analysis and collaboration.
The approach was simple, rational and sound. A strategy and implementation plan based in the fundamental principles of communication, enabled by some really cool technology. NO fancy talk. NO confounding crazy tools/gadgetry.
No need to get hi-tech…sometimes we get where we need to go with scratching it out on a piece of paper. A few (not all) of the sketches from the meeting I posted here to share (please respect the CC license).
If you want to learn more about how Zofia can help develop your organizational approach to Organization Intelligence, Knowledge Management, (or whatever you want to call it)…drop us a note!
Zofia Drawings by Zofia Consulting, LLC is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License.
Based on a work at www.zofiaconsulting.com.